Shipping
Delivery Information
We aim to deliver your MONOOC jewelry as quickly and safely as possible.
All orders are carefully processed and shipped with trusted logistics partners.
Shipping Destinations
We currently ship to:
United States
Canada
Selected international destinations
If your country is not available at checkout, please contact our support team for assistance.
Shipping Costs & Delivery Time
United States
Shipping Method Cost Delivery Time
Standard Shipping Free on orders over $XX / $X below threshold 3–7 business days
Express Shipping $X 1–3 business days
International Shipping
Shipping Method Cost Delivery Time
Standard International From $X 5–12 business days
Express International From $X 3–7 business days
Delivery times may vary depending on destination and customs processing.
Duties & Taxes
For most international orders, customs duties and taxes may apply depending on your local regulations.
These fees are not included in the product price unless otherwise stated at checkout.
Customers are responsible for any applicable import charges upon arrival.
Order Processing
Orders are typically processed within 24–48 hours (excluding weekends and holidays)
You will receive a shipping confirmation email with tracking details once your order has been dispatched
During peak seasons or promotional periods, processing times may be slightly extended.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this to track your shipment directly through the carrier’s website.
If you have not received tracking information within a few days, please contact our support team.
Delivery Issues
If your order is delayed or appears stuck in transit, it may be due to:
Customs clearance processing
Carrier delays during peak seasons
Local postal service handling times
We work closely with our logistics partners to ensure timely delivery and will support you if any issues arise.
Important Notes
We are unable to change or redirect orders once they have been shipped
We do not ship to PO Boxes or restricted addresses (if applicable)
Delivery times are estimates and not guaranteed
Need Help?
If you have any questions about your shipment, our customer care team is here to help.
Please contact us and we will respond within 24–48 hours.